Return Policy

All purchases from Hunter Boots MY have a 14-day return policy from the delivery date. Please submit an enquiry form here or email us at [cs.hunterbootsmy@baozun.com] to initiate your request. Items sent back to us without first requesting a return will not be accepted.

 Please ensure that:

• All tags / stickers are still attached to the product(s)
• Product(s) is in unworn, unwashed, and unaltered condition.
• Product(s) is in its original packaging along with its accessories or freebies included in the purchase.
• Request is made within 14 days of receiving the product.

 

Please note that we cannot accept return for the following:

• Products that have been worn, washed, scratched/scuffed, soiled, or altered.
• Incomplete packaging and tags.
• When the 14 days return period has lapsed from the delivery date.
• Without proof of purchase.
• Socks, gift cards
• Sale items and GWP (gift with purchase)

Return & Refund

After receiving our approval email, you can ship the item back to our return address. pls note that  if the item is returned due to a change of mind, unsuitable or for no reason,the customer is responsible for the cost of shipping back the item to our return address.

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pls note that Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.

 

Damages and issues

Please inspect your order upon receiving and email us at [cs.hunterbootsmy@baozun.com] immediately if the item is defective, damaged or if you receive the wrong item within 14 days, so that we can evaluate the issue and make it right. We will then arrange the exchange .

 

Order Cancellation

We strive to get your order shipped as soon as possible. Therefore, orders cannot be cancelled or modified once they are placed. We kindly ask you to review the products, delivery address and mobile number carefully before proceeding to checkout.